Shipping policy

Standard Shipping

For orders shipping to the United States or Europe, we offer complimentary standard shipping. Most packages are delivered within 1-3 working days from our warehouses located in the US or EU (subject to stock availability).

If your order is being shipped elsewhere or from China (when the US and EU warehouses are out of stock), shipping charges will be applied based on order size, weight, and your location. Delivery typically takes 7-15 working days, although occasional delays may occur. Please allow up to 48 hours for order processing and shipping, excluding weekends and holidays. Orders placed after 1 p.m. Pacific Time will be shipped on the next business day. Orders placed after 1 p.m. Pacific Time on Friday will be shipped the following Monday (excluding public holidays).

Expedited Shipping

For orders shipping outside the US and Europe or from China (when the US and EU warehouses are out of stock), expedited shipping is available. Expedited shipping generally takes 5-10 days less than standard shipping for delivery. Shipping costs are determined by order size, weight, and your location.

Please allow up to 48 hours for order processing and shipping, excluding weekends and holidays. Orders placed after 1 p.m. Pacific Time will be shipped on the next business day. Orders placed after 1 p.m. Pacific Time on Friday will be shipped the following Monday (excluding public holidays).

Package Tracking

Once your shipping label is generated, you will receive an email containing the tracking number. Please note that it may take up to 3 business days for the tracking information to be updated.

Issues with Tracking Information

We value your satisfaction and feedback. If you have any questions or concerns regarding your tracking information, please don't hesitate to reach out to us. Kindly provide your order number and tracking number for prompt assistance. You can contact us via email at contact.mydivoom@gmail.com

Lost Packages In the unlikely event of a damaged or lost item during transit, Divoom will take responsibility for resolving the issue.

If you require further assistance, please contact our dedicated support team at contact.mydivoom@gmail.com We are here to help!

Address: mydivoom
Albuquerque : 500 4th St NW Suite 102 PMB 1672

Customer service available: Monday to Friday / 9am to 6pm.